Shipping Policy

The majority of our deliverables are digital, animated video invitations, PDF stationery suites, wedding websites, digital save the dates, and all associated design files. Digital delivery applies to all four service areas.

HOW DIGITAL FILES ARE DELIVERED

• Google Drive:All final files are uploaded to a dedicated, shared Google Drive folder. You will receive a sharing link via WhatsApp or email once the files are ready

• WeTransfer:For large file bundles (video files, full stationery suites), we may use WeTransfer for secure download. Links are valid for 7 days, please download promptly

• WhatsApp:Preview files and draft versions are often shared directly over WhatsApp during the project. Final high-resolution files are always shared via Google Drive or WeTransfer

• Email:For clients who prefer email, final files may be sent via email with Google Drive links attached

FILE FORMATS PROVIDED

• Video invitations:MP4 format, optimised for WhatsApp sharing and social media. High-resolution version included

• PDF stationery:Print-ready PDF (high resolution, 300 DPI minimum) and a web-optimised PDF for digital sharing

• Source files:Not included as standard 

• Wedding websites:Delivered as a live URL. Login credentials and admin access provided to the client on final delivery

• Illustrations:Delivered as PNG (transparent background), PDF, and JPEG as appropriate

Printed stationery  including invitation cards, envelopes, menus, welcome letters, itinerary cards, and all other physical stationery pieces, is an additional service quoted separately from the design fee. Printing is not included in any standard package unless explicitly stated in your proposal.

TWO OPTIONS FOR PRINT

• Option A : Print-ready files only:We deliver your final print-ready PDF files to you. You arrange printing with your preferred local printer. This is the most cost-effective option and gives you full control over paper quality, finish, and quantity

• Option B : Print coordination by ADS:We coordinate printing through our trusted print partners in India and arrange delivery to your address. A print coordination fee applies in addition to printing costs. This option is recommended for clients who prefer a fully managed experience

Corporate gifting hampers and branded gift boxes involve both design and physical production. The Shipping Policy for corporate gifting orders is as follows.

ORDER CONFIRMATION & PRODUCTION

• All gifting orders require a written purchase order or signed proposal before production begins

• Minimum order quantities apply and will be specified in your proposal

• Production timelines of 14–21 business days apply after receipt of advance payment and approved design

• A physical sample of the gift box may be arranged before mass production on request — sample charges apply

Once your order has been dispatched, you will receive a tracking number and courier partner name via WhatsApp and email. You can use this tracking number to monitor your shipment directly on the courier partner's website.

• Tracking details are shared within 24 hours of dispatch

• For international shipments, tracking is available through the international carrier's website (FedEx, DHL, or Aramex)

• If you have not received tracking details within 48 hours of your confirmed dispatch date, please contact us immediately

• Tracking updates may be delayed by 12–24 hours on the courier's system after physical dispatch — this is normal and does not indicate a problem with your shipment

We take the packaging of physical deliverables seriously — both to protect your stationery during transit and to reflect the premium nature of our studio's work.

STANDARD PACKAGING

• All printed stationery is wrapped in tissue paper and placed in rigid cardboard boxes or padded mailers to prevent bending or damage during transit

• Flat items such as invitation cards and menus are packed between cardboard sheets and sealed in protective polybags before boxing

• Delicate items such as foil-finished or embossed cards are individually tissue-wrapped

• Corporate gifting boxes are packed in outer shipping cartons with adequate cushioning material (bubble wrap, kraft paper, or foam inserts)

BRANDED PACKAGING

For clients who require branded outer packaging — custom printed shipping boxes, branded tissue paper, or personalised packing inserts — this can be arranged at an additional cost. Please request this at the time of order confirmation.

PHOTOGRAPHY BEFORE DISPATCH

We photograph all physical orders before dispatch as a quality and quantity record. In the event of a dispute about the condition or contents of your order, these photographs serve as our dispatch record.

We take every precaution to ensure your order arrives in perfect condition. In the rare event that your order arrives damaged or does not arrive at all, please follow the process below.

DAMAGED ON ARRIVAL

• Report within 48 hours:Any damage must be reported to us within 48 hours of delivery. Claims made after 48 hours may not be eligible for replacement or reimbursement

• Photographic evidence required:Please photograph the outer packaging (showing damage), the inner packaging, and the damaged items themselves before handling or unpacking further. These photographs are essential for filing a claim with the courier

• Do not discard packaging:Keep all packaging materials intact until the claim is resolved — the courier may require physical inspection

• Our response:We will assess the damage photographs and advise on next steps within 48 hours of receiving your report. Where the damage is due to courier mishandling, we will file a claim with the courier on your behalf

• Replacement:Where damage is confirmed and attributable to transit, we will arrange a replacement reprint at no additional cost to you. Replacement timelines depend on print production requirements

LOST IN TRANSIT

• If your order has not arrived within 5 business days of the estimated delivery date (domestic) or 10 business days (international), please contact us to initiate a lost shipment investigation

• We will file a claim with the courier partner and keep you updated on the investigation

• If the shipment is confirmed lost by the courier, we will arrange a replacement reprint and reshipping at no additional cost to you

• We are not liable for delays caused by incorrect or incomplete delivery addresses provided by the client

While we work hard to meet every confirmed delivery date, certain circumstances beyond our control may cause delays. We will always communicate proactively if we become aware of a delay affecting your order.

CIRCUMSTANCES BEYOND OUR CONTROL

• Natural events:Floods, cyclones, extreme weather, or natural disasters affecting transit routes

• Public holidays:National and state public holidays affect courier operations and print production schedules

• Courier disruptions:Strikes, operational disruptions, or network outages at courier partners

• Customs delays:International shipments are subject to customs clearance in the destination country — clearance timelines are outside our control

• Print production delays:Unforeseen delays at print production facilities, including machine downtime or material shortages

• Force majeure:Pandemics, government-imposed restrictions, or other extraordinary events

DELAYS WITHIN OUR CONTROL

If a delay is caused by our studio — such as a design or production error on our part — we will prioritise your order, expedite production at no extra cost, and if necessary arrange express shipping at our expense to meet your event date where possible.

DELAY DUE TO CLIENT

If a delay is caused by late provision of client inputs — including delayed content, photographs, approvals, or payment — the original delivery timeline will be revised accordingly. We are not responsible for orders that do not arrive before an event date where the delay was caused by the client.

It is your responsibility to provide a complete and accurate delivery address, including the recipient name, full address, landmark (where applicable), city, state, pin code / postal code, and contact number.

• Please review your delivery address carefully before confirming your order — we dispatch to the address provided and cannot be held responsible for deliveries to an incorrect address

• If you realise there is an error in the delivery address after dispatch, please contact us immediately. We will attempt to intercept the shipment with the courier, but this is not always possible once the parcel is in transit

• Re-delivery to a corrected address after a failed delivery due to an incorrect address provided by the client will incur additional courier charges

• For international shipments, ensure that the address is in the correct format for the destination country, including postcode and country name in English